1. Introduction

This Privacy Policy informs you about how Dhruva Space (hereinafter referred to as ‘we’, ‘Company’ and ‘Dhruva Space’) collects and uses your personal data/ personal information/ Personally Identifiable Information (PII) for the purpose of providing its services. In collecting this information, we will be acting as the Data Controller and are required to provide information about us, about why and how we use your personal data, and about the rights you have over your personal data. Your use of the Dhruva Space website and services offered shall be governed by this Privacy Policy as well as any other applicable policies/ documents. Your use of the Dhruva Space services/ website implies your specific consent to the provisions of this Privacy Policy as well as other applicable policies, including but not limited to Dhruva Space’s use and disclosure of the information provided by you because of your access to and/or use of the Dhruva Space services/ website. We hereby reserve the right to modify, add or delete any part of this Privacy Policy without prior written notice/ intimation to you. It shall be your sole responsibility to periodically review this Privacy Policy and all other applicable policies for any revisions thereto. If you do not agree to the revisions made to this Privacy Policy, you must discontinue further access and use of the Dhruva Space services/ website. You agree and acknowledge that such discontinuance of access to and use will render the Privacy Policy inapplicable from such date of discontinuance only; however, this Privacy Policy will remain applicable to all instances of use by you prior to such date of discontinuance by you.

2. Who are we?

We are Dhruva Space Private Limited. Our address is 702, 6-3-1192/1/1, Block-I, White House, Begumpet, Hyderabad - 500016, Telangana, India. You can contact us by post at the above address, by email at info@dhruvaspace.com.

3. How we access your personal data

We may collect your personal data when you access the website and/or procure services from Dhruva Space and/or complete a transaction using our platform. We also collect information pursuant to messages submitted by you when you leave feedback on our website or other portals.

4. How we use your personal data

We use personal data provided by you as detailed above to provide, promote and develop the Dhruva Space services/ website. More specifically we use personal data to:
(a). Improve the experience on our website
(b). Customize the content by location/ geographical indicators.
(c). Provide customer service assistance.
(d). Ask you to participate in surveys, products, services, news and events.
(e). Provide you with news, updates, promotions, and special offers (if any).
(f). Better understand how you use the website and Dhruva Space services
(g). Receive and respond to submissions or correspondence.
(h). Exercise and comply with enforcement of legal rights.

To access and use your personal data, we use Cookies and similar technologies: Cookies are small information files that we place on the devices used to access the website and or any other Dhruva Space platform.

‍The types of Cookies we use are described below:

(a). Strictly Necessary Cookies - are essential for websites to provide simple functions or to access features. For example, we may use Strictly Necessary Cookies to identify and authenticate the user. We also use Strictly Necessary Cookies to maintain the security of our website and services.

(b). Performance Cookies - collect information about how visitors use our website and services, for example, which pages users visit most often, and error messages received by users from web pages. Performance Cookies don’t collect information that identify a visitor and the information collected by these cookies is aggregated and anonymised.

c). Functional Cookies - are mostly used to enhance the performance of a website as without them certain functions may not be available. Functional cookies are not vital for a website to run, but they allow one to remember user preferences and settings. The user must give its consent for this to happen. For more information about our use of cookies, please see our Cookie Policy.

5. When we use your information

(a). When you use our website/services to browse the products and services and view the information as made available by Dhruva Space on its portals, several cookies are used by us to allow the website to perform, collect information and to help enhance your user experience.

(b). When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.

• We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale and/or enquiry.
• Your enquiry is stored and processed as an email which is hosted by Google Cloud within India. It is also logged on a Customer Relationship Management (CRM) system on a cloud server based in India, a country which has an adequate data protection law in place to protect your data.
• We do not use the information you provide to make automated decisions that might affect you. We keep enquiry emails for two years, after which they are securely archived and kept for two (02) years, when we delete them. CRM records are kept for two (02) years after the last contact with you.

(c). When you purchase a product from our website, we ask you for your name, address, contact telephone number, email address and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

• We will use your information to verify your credit card details for your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase. No Sensitive Personal Information is retained with us.
• We require this information to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address to show that the correct tax was applied to the sale, which we are required to do by law.
• Your information is stored on our website and on our cloud server, both of which are based within India. Your credit card details are passed to a third-party payment processor which is based in India and provides effective safeguards for your information. We do not retain your credit card information.
• We do not use the information you provide to make any automated decisions that might affect you.
• We keep your order information for an indefinite period, as the licenses we sell for our products do not expire.

(d). When you sign up to receive our newsletter, we ask for only your email address.

• We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you.
• You can withdraw your consent at any time, and we will stop sending you the newsletter.
• Your name and email address are shared with a third-party mailing system which is based in India and is committed to providing appropriate safeguards for your personal data.
• We do not use the information you provide to make any automated decisions that might affect you.
• We keep your PII for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after one (01) year.

(e). When you download a sample document, such as a white paper, we ask for your name, company name (which is optional) and your email address.

• We use this information to email you a link to download the requested document. We may also email you after your download to follow up on your interest in our products and services. We will do this based on our legitimate interest in marketing to prospects for our products and services.
• Your name and email address are shared with a third-party mailing system which is based in India and is committed to providing appropriate safeguards for your PII.
• We do not use the information you provide to make any automated decisions that might affect you.
• Your PII is stored for two (02) years after you requested your download, after which it is deleted.

(f). When you submit a review about us, we record your name, your email address and your IP (Internet Protocol) address, which is the address of your computer on the Internet.

• We use this information to provide verified independent views about our products and services to potential customers. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services.
• We do not use the information you provide to make any automated decisions that might affect you.
• Your PII is stored for as long as we are marketing the product or services that the review refers to, after which it is deleted. You may ask us to remove your review at any time.

(g). When you take part in our feedback survey, we record your name, your email address, your organisation name, your job role and your answers to questions we ask about your opinion of, and use of, our products and services.

• We use this information to develop and improve our products and services and our customer relationships. Your job role, organisation and some or all your comments may be publicly displayed on our website as a testimonial. We will do this based on our legitimate interest in marketing our products and services.
• We do not use the information you provide to make any automated decisions that might affect you.
• Your PII is stored for two (02) years, or for as long as we are marketing the product or services that the review refers to, whichever is shorter. You may ask us to remove a testimonial that is based on your feedback from our website at any time.

6. Your rights as a data subject:

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your PII, you may with draw that consent at any time.
‍
(a). If we are processing your PII for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format.
(b). If we are processing your PII for reasons of consent or legitimate interest, you can request that your data be erased.
(c). You have the right to ask us to stop using your information for a period.
(d). In some circumstances you can ask us not to make decisions affecting you using automated processing or profiling.
(e). To submit a request regarding your PII by email, post or telephone, please use the contact information provided in this policy.

7. Children Under Thirteen:

Dhruva Space does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

8. Links to other Websites:

Our Service may include links to external websites not operated by us. By clicking on a third-party link, you will be redirected to the respective third-party site. We strongly recommend reviewing the Privacy Policy of each website you visit. Please note that we do not control and are not responsible for the content, privacy practices, or policies of any third-party sites or services.

9. Updates to this privacy policy:

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of PII evolves. If we want to make use of your PII in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent. We will update the version number and date of this document each time it is changed.

10. Grievance Officer:

Please find below details of the Grievance Officer:
Email: dpo@dhruvaspace.com
Postal Address: 702, 6-3-1192/1/1, Block-I, White House, Begumpet, Hyderabad - 500016, Telangana, India.